At Agwan Group we constantly work very hard to deliver the best products and entirely unique shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. However, we don’t guarantee to accept the return.
We will try our best to replace (not return) the product to your satisfaction. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a photo of the same and share with us. 🙂
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points. Please have a look.
• All items to be returned for replacement must be unused and in their original condition. The original tags, packaging should be intact. Second time shipping charge is paid by customers only, but we will pay return charges to you in the form of Gift voucher.
• Once we receive the return from you, we will provide you with a Gift Coupon(s) of up to INR 200/- on your email, to compensate for the shipping charges you paid to return the product.
• We would not be able to accept a product if it shows sign of being broken or tampered with by you.
• We expect that while returning the product you will pack the product very safely and securely. We won’t be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
What are the Products covered under the Return Policy ?
We accept all items except innerwear, passport photo, logo design, socks, deodorants, perfumes, specially demanded items, used items (if any), personalized items and any free items received for a refund/replacement of the item purchased.
In case you are not satisfied with clothing or footwear product or it does not fit you well, please feel free to ask for a replacement. We can replace the item but you have to pay second time shipping charge . The Process of Return would remain the same.
What to do if I want Replacement/Refund?
Please follow these steps to claim Replacement/Refund without any hiccups.
1. Give us a call on 098252 30243 or send an email at firstname.lastname@example.org within 48 hours of delivery.
1. Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
1. Please pack the product back in its packing and mention the following details
√ Complaint ID: (As provided by the customer care) for the Return.
√ Order #: Number generated at the time of order Placement.
√ Reason for Return: Please choose a reason from the below mentioned list.
• Defective Product
• Damaged Delivery
• Incorrect Product Delivered
• Others- If others then please specify
√ Your full Contact Details: Your name, address, phone number and email address.
√ DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
√ Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.
1. You have to return it to the following Address ;
National Highway No.8,Piplodi
02772 – 240419
+91 (0) 98252 30243
What is the return procedure if I have received a Defective/Damaged Manufacture warranty product?
Defective/ Damaged Product
In case you have received a defective/ damaged product, please report the fault to the nearest authorized service center, find our nearest service center address back side of the bill copy. They will check the product and repair the product to your satisfaction. If they are not able to do that then they will declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. If you have the DOA (DEAD ON ARRIVAL) certificate with you then please send a scanned copy of the DOA certificate to email@example.com
The Return Process would remain the same as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you in the procedure of claiming a DOA certificate from the Manufacture.
If damage can’t be repaired by authorized service centre, please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to firstname.lastname@example.org. We are always available and happy to help , just cheers.
What is the return procedure if I have received a wrong product?
In case if you have received a wrong product from our side then please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product.
What is the return procedure if I have received a Defective/Damaged Seller warranty product?
The return process would remain the same. Please register your complain within 48 Hrs of delivery and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
What are the time lines provided for the Replacement/Refund?
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 3-6 business days of receipt of the product received back.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged or an identical product will be given if you are agree.
In case of a Refund request, the same would be processed within 15 -18 business days after our Replacement Verification team has certified the refund.
What is the Payment Mode for Refund?
It would remain the same as paid by you to Agwan Group while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.
I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.
Note- Above Policy is subjected to change without prior notice. Subjected to Himatnagar jurisdiction only.